Cancellation and weather policy

Single Person bookings:
Prices are based on a minimum of 2 people. Single customers will be accepted but should the minimum number of two not be met we will charge a surcharge of an extra person or re-book the client onto a date when minimum numbers have been met. Failing this being possible for the client we will refund in full. If possible and agreeable with all parties, single customers will be placed with a group and there will be no surcharge. All tour commence from the Adrift Tongariro base and transport from here is included. Pick up from Taupo, Turangi or Ohakune and Whakapapa Village will also incur a surcharge of an extra person.

Health and Fitness, Drugs and Alcohol:
Adrift Tongariro reserves the right to refuse to guide anyone under the influence of drugs or alcohol. No refund will be offered.

Adrift Tongariro must be informed of any medical issues which could hinder your ability to complete the walk or hinder the safety of the client or of the wider group.

In the interests of safety and general enjoyment restrictions may apply in regard to age, level of fitness and standard of health that is required in order to complete the tour.

All trips have a minimum clothing policy and equipment requirements that clients must adhere to.

In any adventure activity, there is an element of risk involved. Risks in undertaking this activity include a risk of hypothermia & a risk of slipping which could result in injury. You are walking on an active volcano with the safest possible alert level of zero. However volcanoes can erupt at anytime without notice. Volcanic experts say that hiking the Tongariro Alpine Crossing is vastly safer on our guided tour than driving a car. The staff & management of Adrift Outdoors Ltd take all practical steps to identify & minimise potential danger. However, you must follow our instructions & use the safety equipment provided at all times. Adults accompanying any person under the age of 18 must ensure that the underage person follows our instructions at all times. You agree to release or indemnify Adrift Outdoors Ltd & our staff against any liability we incur to anyone else resulting in your failure to follow our instructions or the failure of any person accompanying you under the age of 18. We reserve the right to withdraw any person who in our opinion is likely to endanger themselves or others. We reserve the right to cancel trip if we become concerned for any reason for your safety or that of any other person.

Child Policy:
Adrift Tongariro will take children 12 years old and over. Children under 12 years old need approval from Adrift Tongariro.

New Zealand weather is extremely changeable and thus impossible to forecast accurately. Adrift Tongariro have the right to cancel an adventure should we consider the weather to cause too high a risk. Adrift Tongariro guarantees a departure in all weather conditions, provided we can offer one safely.

We thrive and excel in the wind, rain, sleet, snow and even hot and humid conditions. Our guides are fully qualified and have the experience to handle all conditions. For all tours decisions are made at the meeting time for that tour at the Adrift Tongariro base.
All departures meet at the Adrift Tongariro base 53 Carroll St, National Park Village.

In the event of adverse conditions, the following options are available at either the clients request or Adrift Tongariro’s decision:

Option 1:
Adrift Tongariro commences the tour with the intention of completing the tour. If the weather is not safe to proceed along the stated route, then Adrift Tongariro will guide up to a point and turn around. If we return to the start of the hike within 4 hours of tour commencement and if the guide decides to turn the group around for safety as a result of the adverse elements (not client discomfort) then we offer a partial refund. The refund will be calculated as the difference between a full day tour cost, and the half day tour cost plus the cost for lunch. For the Tongariro Alpine Crossing tour: In the event the tour fails to finish at the Ketatahi car park because of conditions, then Adrift Tongariro may offer another trip with a 50% discount applied.

Option 2:
At the tour meeting time at the Adrift Tongariro base the Adrift Tongariro team will gauge the safety of the route. Adrift Tongariro will deem the weather to be unsafe if there is consistently 10mm or more of rain combined with wind gusts of 70 km/h or higher, forecasted for the 6 hour period starting at the commencement of the tour. If we believe that the advertised route should not attempted for safety, Adrift Tongariro will suggest either an alternate route where the client will get to see similar terrain as they would on the tour booked without the same exposure to the weather, or offer a postponement to another day, or a full refund. If the clients accept an alternate route or postponement the option of a refund is forfeited.

A full refund is given to all cancellations made by clients up to 14 days prior the tour date. Adrift Tongariro will also offer the ability for the client to postpone to another day or arrange for an alternate tour provided there are other tours running.

Adrift Tongariro accepts no responsibility for the clients use of third party transportation nor any acts of god, illness or injury, affecting the client’s ability to commence their scheduled tour. No refund will be made on cancellations within 14 days of the start of the adventure or if the client does not show up for their scheduled tour.

It is essential all clients phone the Adrift Tongariro base between 10:00am - 5:00pm the day prior to trip date to reconfirm tour departure time and discuss exact timings. +64 7892 2751.

Christmas and New Year Operations:
All tour bookings for New Year’s Day will only be offered at the private price point with a minimum of two pax. Boxing day and the 2nd January incur at 50% surcharge on the normal tour rate, minimum of two pax. Adrift Tongariro is closed Christmas Day.

Meals Included for full day and multi day tour:
Available with selected full day and multi day tours where meals are included in the tour cost. Adrift Tongariro provide a regular and vegetarian option only. A vegetarian option is available on request at the time of booking. Adrift Tongariro do not provide for any variations outside this. If a client requires alternate meals then they will need to bring their own to supplement that which is provided by Adrift Tongariro.

Lunch is not included in tour pricing from 01 April 2021 but is available as a separate booked item, this must be advised at the time of booking, we have two options vegetarian or non-vegetarian (usually including ham in the filled roll). Any other dietary requirements are not able to be catered for so clients must make arrangements to bring their own lunch.

Return Transfers:
All return transfers require a minimum of two persons to operate transfers. Return transfers are an additional service and cost over and above the tour booking, available with selected full day and half day guided tours with Adrift Tongariro only. Transport between the Adrift Tongariro base and the activity is included in the price.

All times listed are approximate and therefore essential all clients phone the Adrift Tongariro base between 10:00am - 5:00pm the day prior to trip date to confirm transfer pick up time. +64 7892 2751.

Private Full Day Guiding:
A private guide is the ultimate experience! Adrift Tongariro offers 2 or 4-hour walks, 1-day hikes or multi-day adventures in the Tongariro and Whanganui National Parks. Our private trips provide you with a highly personal, informative and friendly experience that you will never forget. Get the best adventure possible from our wonderful volcanic mountains and peaceful Whanganui River. Trips are tailored to suit your fitness levels and, where possible, your desired achievements. We assess the weather and track conditions, provide transport that is waiting for you at the end of your hike, and sort out other little details that will maximise your enjoyment.

Sunrise Tongariro Alpine Crossing Guided Walk:
In the event that Adrift Tongariro consider the weather to be of such a nature to expose the group to undue risk then Adrift Tongariro will defer the tour to a day tour. PLEASE ALLOW FOR THIS IN YOUR ITINERARY. If a day tour does not proceed and an alternative tour is not viable then a full refund will be given.

If Adrift Tongariro defer a sunrise tour to a day tour the difference in the cost of these two tours will be refunded.

This is a Tongariro Alpine guided tour. We do not guarantee reaching the Ketatahi end. Safety regarding, weather, avalanche, ice and hypothermia are taken into consideration when securing our exact route for the day.

Tongariro Alpine Crossing Guided Walk:
This is a Tongariro Alpine guided tour. We do not guarantee reaching the Ketatahi end. Safety regarding, weather, avalanche, ice and hypothermia are taken into consideration when securing our exact route for the day.

Adrift Tongariro external endorsements:
Adrift Tongariro are a registered professional commercial mountaineering, canoeing and biking company, with independently audited safety systems, registered with The Department of Health and Safety - our registration number is AAO869. Adrift Tongariro is also fully Qualmark endorsed and is a Department of Conservation concessioner for the Tongariro and Whanganui National Parks. Adrift Tongariro is a member of the tourism industry association New Zealand. Director Stewart Barclay is a member of the New Zealand Outdoor Instructor Association as a qualified alpine, canoe and bush instructor.